1. Introduction

Welcome to Eztate ("we," "our," "us," or "Platform"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services.

By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

Personal Information:

• Full name, email address, phone number
• Agent ID and professional license information (optional)
• Profile picture and biographical information
• Location data (city, state, service areas)
• Professional specialties and experience details

Property and Portfolio Data:

• Property listings, descriptions, images, videos, and documents
• Portfolio items and project status information
• Property categories and tags

Communication Data:

• Direct messages between users (encrypted)
• Group messages (Pro plan users)
• Email communications
• Platform notifications

Usage and Technical Data:

• IP address, browser type, device information
• Cookies and tracking technologies
• Login timestamps, session data
• Search queries and saved searches
• Profile views and interaction analytics

Payment Information:

• Billing address and payment method details (processed securely through Stripe)
• Subscription history and transaction records

3. How We Collect Information

We collect information through:

• Account registration and profile creation
• Direct input when you create property listings or portfolio items
• File uploads (images, videos, documents)
• Messaging and communication features
• Cookies and automated tracking technologies
• Search and browsing activity on the Platform
• Payment processing during subscription purchases

4. How We Use Your Information

We use collected information to:

• Create and manage your account
• Provide, operate, and maintain Platform services
• Process subscription payments and transactions
• Enable messaging and communication between agents
• Display property listings and portfolio items to other users
• Personalize search results based on location and preferences
• Send service notifications, updates, and promotional materials
• Analyze Platform usage and improve features
• Detect fraud, abuse, and ensure Platform security
• Comply with legal obligations and enforce our Terms of Service

Legal Basis (GDPR Compliance):

• Performance of contract
• Legitimate business interests
• User consent (where applicable)
• Legal compliance

5. Data Sharing and Disclosure

We share information with:

Other Platform Users:

• Public profile information (name, bio, specialties, location)
• Public portfolio items and property listings
• Contact capabilities for Pro plan users

Service Providers:

• Cloud storage providers (Google Cloud Storage)
• Payment processors (Razorpay)
• Email service providers (SendGrid)
• Analytics tools (Google Analytics)
• Hosting and infrastructure providers

Legal Requirements:

• Law enforcement, government agencies when required by law
• To protect rights, safety, and property of our users
• In connection with business transfers or acquisitions

We do NOT:

• Sell your personal information to third parties
• Share your direct messages with anyone except intended recipients
• Use your data for purposes unrelated to Platform services without consent

6. Data Retention

• User Accounts: Retained while account is active
• Portfolio Items: Auto-deleted after 6 months from upload date
• Messages: Retained for duration of account activity
• Payment Records: Retained for 7 years for tax and legal compliance
• Analytics Data: Aggregated and anonymized, retained indefinitely

You may request deletion of your account and personal data at any time by contacting us.

7. Data Security

We implement industry-standard security measures including:

• End-to-end encryption for direct and group messages
• Secure Socket Layer (SSL/TLS) encryption for data transmission
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Secure cloud storage with backup systems

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember preferences and settings
• Analyze Platform usage and performance
• Deliver personalized content

You can control cookies through your browser settings, but disabling them may limit Platform functionality.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

All Users:

• Access your personal information
• Update or correct inaccurate data
• Delete your account and data
• Export your data
• Opt-out of marketing communications

GDPR Rights (EU/UK):

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority

CCPA Rights (California):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we do not sell data)
• Right to non-discrimination

To exercise your rights, contact us at: bhyalrealty@gmail.com

10. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

• Email notification
• Prominent notice on the Platform
• Updated "Last Updated" date

Continued use of the Platform after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or to exercise your privacy rights:

Email: bhyalrealty@gmail.com