1. Subscription Cancellation

How to Cancel:

• Log into your Eztate account
• Go to Settings > Subscription
• Click "Cancel Subscription"
• Confirm cancellation

Cancellation Terms:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• You will retain access to Pro features until the end of the paid period
• No charges will occur after cancellation takes effect
• You may reactivate your subscription at any time

2. 7-Day Refund Policy

Refund Eligibility:

• All subscriptions are eligible for a full refund within 7 days of the initial subscription date
• The 7-day refund period begins from the date your payment is processed
• Refunds apply to Pro plan (₹1,999/month)
• Only the first subscription payment is eligible for the 7-day refund
• Renewal payments are not eligible for refunds
• Enterprise plan refunds handled on case-by-case basis

How to Request a Refund:

1. Email: bhyalrealty@gmail.com
2. Subject Line: "Refund Request - 7 Day Policy"
3. Include:
   • Your account email address
   • Transaction ID or payment receipt
   • Date of subscription purchase
   • Brief reason for refund request

Refund Processing:

• Refund requests must be submitted within 7 days of subscription purchase
• Requests submitted after 7 days will not be eligible for refund
• Refund requests are reviewed within 1-2 business days
• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Upon refund approval, your account will be immediately downgraded to Free plan

Important Notes:

• After receiving a refund, you will lose access to all Pro features immediately
• Downloaded content and portfolio data will be preserved but limited to Free plan restrictions (2 properties)
• You may re-subscribe at any time after receiving a refund
• Only one 7-day refund is allowed per user account

3. Cancellation After 7-Day Refund Period

No Refunds for Cancellation:

• Subscriptions cancelled after the 7-day refund period are non-refundable
• You will not receive a prorated refund for unused time
• Pro access continues until the end of your current billing period
• No charges occur after the billing period ends

Example Scenarios:

Scenario 1 - Within 7 Days:

• You subscribe on November 10, 2025
• You request cancellation on November 15, 2025 (Day 5)
• Result: Full refund of ₹1,999, immediate loss of Pro access

Scenario 2 - After 7 Days:

• You subscribe on November 10, 2025
• You request cancellation on November 20, 2025 (Day 10)
• Result: No refund, Pro access continues until December 10, 2025, no renewal charge

4. Free Trial Policy

Currently, Eztate does not offer a free trial for Pro plan.

Users can test the platform using the Free plan (₹0) before upgrading to Pro.

The 7-day refund policy serves as a risk-free trial period.

5. Refund Exceptions and Special Circumstances

We may issue refunds outside the 7-day window for:

Technical Issues:

• Platform unavailable for more than 48 consecutive hours due to our error
• Critical features non-functional for extended periods
• Refund amount prorated based on actual downtime

Billing Errors:

• Incorrect charges due to system error
• Duplicate charges
• Full refund of erroneous charges regardless of timing

Unauthorized Charges:

• Charges made without user authorization
• Account security breaches resulting in fraudulent charges
• Full refund with immediate investigation

6. Failed Payment Policy

Payment Failures:

• If payment fails, we will retry 3 times over 10 days
• You will receive email notifications about failed payments
• Access to Pro features suspended after final failed attempt
• Account automatically downgrades to Free plan after 30 days
• No refunds apply to failed payment scenarios

Restoring Service:

• Update payment method in account settings
• Pro access restored immediately upon successful payment
• No retroactive refunds for suspension periods

7. Downgrade Policy

Pro to Free:

• You may downgrade at any time through account settings
• Downgrade takes effect at end of current billing period
• Portfolio items exceeding Free plan limits (2 properties) will be preserved but not editable
• No refund for remaining Pro period (unless within 7-day window)
• Stored messages remain accessible in read-only mode
• Community access revoked after downgrade

8. Account Deletion

Upon Account Deletion:

• All subscription benefits terminate immediately
• Refunds only available if deletion occurs within 7-day subscription window
• No refunds if account is deleted after 7 days of subscription
• All data, messages, and portfolio items permanently deleted within 30 days
• Account deletion is irreversible
• Deleted accounts cannot be recovered

9. Prohibited Refund Circumstances

We will NOT issue refunds for:

• Subscription cancellations requested after 7 days of purchase
• Change of mind or buyer's remorse after the 7-day period
• Lack of usage or engagement with the Platform
• Dissatisfaction with collaboration outcomes or results
• Competition from other platforms or better offers elsewhere
• Violations of Terms of Service resulting in account termination
• Expired subscriptions (more than 30 days past billing date)
• Renewal payments (only initial subscription eligible for 7-day refund)

10. Dispute Resolution

Chargeback Policy:

• Contact us before initiating credit card chargebacks
• Chargebacks may result in immediate account suspension
• We will provide transaction documentation to payment processors
• Chargeback disputes may affect future subscription eligibility

Payment Disputes:

• Contact: bhyalrealty@gmail.com
• Include: Account details, transaction information, dispute reason
• Investigation completed within 5 business days
• Disputes resolved according to payment processor policies (Stripe)

11. Subscription Renewal Terms

Automatic Renewal:

• Subscriptions automatically renew at the end of each billing period
• Pro plan renews monthly (₹1,999/month)
• You will receive email reminder 7 days before renewal
• Renewal payments are not eligible for the 7-day refund policy

Preventing Renewal:

• Cancel subscription before renewal date
• Cancellation must be completed at least 24 hours before renewal
• No charges occur after successful cancellation

12. Enterprise Plan Refunds

Enterprise plans are custom and handled separately:

• Contact sales team for Enterprise cancellation and refund policies
• Enterprise agreements may have different refund terms
• Email bhyalrealty@gmail.com with subject "Enterprise Refund Request"

13. Changes to This Policy

We may modify this Refund and Cancellation Policy at any time. Changes will:

• Apply to future transactions only
• Not affect existing subscriptions or refund eligibility
• Be communicated via email and platform notice
• Display updated "Last Updated" date

14. Contact Information

For Cancellations or Refund Requests:

Email: bhyalrealty@gmail.com

Subject Line Options:

• "Cancellation Request"
• "Refund Request - Within 7 Days"
• "Billing Dispute"
• "Enterprise Refund Request"

Required Information:

• Account email address
• Subscription date and transaction ID
• Reason for cancellation/refund
• Any supporting documentation

Response Times:

• Cancellation requests: 1-2 business days
• Refund requests (within 7 days): 1-2 business days for review, 5-10 business days for processing
• General inquiries: 2-3 business days

15. Summary of Key Points

• ✅ 7-day full refund policy on initial Pro subscription purchase (₹1,999)
• ✅ Cancel anytime - keeps access until billing period ends
• ✅ Automatic renewals with 7-day advance notice
• ✅ Free plan available (₹0) with 2 property listings
• ❌ No refunds after 7 days except for technical/billing errors
• ❌ Renewal payments not refundable
• ❌ No free trial - use Free plan or 7-day refund window

Note: This policy is designed to be fair to both Eztate and our users. The 7-day refund window provides adequate time to evaluate the Pro features while protecting against refund abuse. Please review this policy carefully before subscribing.